Shipping policy

LUXOVA aims to process and deliver orders as efficiently as possible.

Orders are normally processed after payment has been successfully confirmed. Please allow 1–3 business days for order processing before shipment.

Delivery times depend on the customer's location, shipping method, product availability, and delivery carrier. Estimated delivery times are provided during checkout where available and are not guaranteed unless otherwise stated.

Customers are responsible for providing accurate and complete shipping information when placing an order. LUXOVA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Shipping charges, where applicable, will be displayed during checkout before the order is completed.

Where tracking information is available, customers may receive tracking details after their order has been shipped. Tracking information may take some time to become active.

Delivery may be delayed because of carrier delays, severe weather, customs processing, public holidays, transportation disruptions, incorrect delivery information, or other circumstances beyond our reasonable control.

For international orders, customs duties, import taxes, handling charges, or other fees may apply depending on the destination country. Where applicable, these charges may be the responsibility of the customer.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the delivery carrier where appropriate. You may then contact LUXOVA for assistance.

If your order arrives damaged, please take photographs of the packaging and product and contact LUXOVA as soon as possible.

If you receive an incorrect product or an item is missing from your order, contact LUXOVA with your order number and details of the issue.

LUXOVA may update this Shipping Policy when necessary. The latest version will be made available on our website.