Refund policy

At LUXOVA, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, you may be eligible for a return or refund.

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the product must be unused, unworn where applicable, and in its original condition and packaging.

Clothing items must be unworn, unwashed, undamaged, and returned with their original tags where applicable.

Kitchen gadgets, appliances, and other products must be returned in their original condition with all applicable accessories, packaging, manuals, and components.

Products that have been used, washed, altered, damaged through improper use, or returned without essential accessories may not be eligible for a refund.

If you receive a damaged, defective, or incorrect product, please contact LUXOVA as soon as possible. We may request photographs or videos of the product and packaging to verify the issue.

If the problem is confirmed to be caused by an error on our part or the product arrived damaged or defective, LUXOVA may provide a replacement, exchange, or full refund.

For returns caused by a change of mind or incorrect size, the customer may be responsible for the return shipping cost.

Please do not send any product back before receiving return instructions from LUXOVA.

Once an approved return has been received and inspected, the refund will normally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the customer's bank or payment provider.

Certain products may be marked as final sale or non-returnable. Such products will not be eligible for return unless they are defective, damaged, incorrect, or otherwise protected by applicable consumer rights.

LUXOVA reserves the right to review each return and refund request individually.